FPDF Cancellation Instructions
Mar 13, 2024Subscription Cancellation
It is the responsibility of the customer to cancel their own subscription. Below are instructions on how to manage this through your online account.
A customer will log in to their account.
Click on their Avatar from the page header.
Select Settings from the dropdown.
Click Billing Info in the top right of the page:
Depending on the Offer they wish to cancel and the payment method used to purchase the Offer, they can cancel their subscription:
Stripe
- Select the Cancel button
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After your customer clicks Cancel, they will be prompted to confirm their cancelation
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Once confirmed, they will lose access to their Offer Subscription at the end of the current billing cycle.
PayPal
- Click Manage Subscription in PayPal
Your customer will then be redirected to their PayPal account in the Payments tab. If your customer is not logged in, they will be prompted to log in to their PayPal account.
- Click Payments in the top menu.
- Select Manage automatic payments under the "Automatic payments" section.
- Select the merchant whose agreement they want to cancel in the left sidebar.
- Click the Cancel button.
- Confirm their wish to cancel and click Cancel Automatic Payments:
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Once confirmed, their subscription payments will be inactive and you will no longer receive payments for the subscription.
After a Customer Cancels Their Subscription
After your customer cancels their subscription, they will lose access to their Offer Subscription at the end of the current billing cycle.
Your customer can view their canceled subscription and access end date in their Billing Information:
Select Manage automatic payments under the "Automatic payments" section.
Select the merchant whose agreement they want to cancel in the left sidebar.
Click the Cancel button.
Confirm their wish to cancel and click Cancel Automatic Payments:
It is your responsibility to ensure your Subscription cancellation has been actioned correctly.
We advise you follow this with an email to [email protected] for confirmation. If No refunds or credit will be provided for unused access. Upon cancellation taking effect, you will no longer have access to the Website.
